Account Deletion

How to request deletion

If you can sign in, open More → Account deletion and confirm the request. This immediately revokes sign-in access and removes personal notification and device data.

If you cannot sign in, send an email from the SURA account you want to close to admin@sura-korea.com with the subject “SURA Manager account deletion request”. Include your name and the account email address.

We will verify the request and confirm when the account has been deactivated and deletion has been scheduled.

What is deleted

The account profile, authentication access, device registration, and personal notification data are deleted or de-identified after verification.

What may be retained

Workplace messages, approvals, financial records, audit logs, and other records may be retained or de-identified when needed for business operations, security, audit, or legal obligations. Personal access is removed even when a record must be retained.

Processing time

We normally respond within 7 business days after verifying the request. We may ask for additional information to prevent unauthorized deletion.